Hawaii County Jail, officially known as the Hawaii Community Correctional Center (HCCC), is a secure detention facility located in Hilo on the Big Island. It holds individuals who are awaiting trial, sentencing, or serving short-term sentences. The jail operates under the Hawaii County Sheriff’s Office and follows strict state and federal guidelines to ensure safety, order, and humane treatment for all inmates. Families, legal representatives, and community members rely on accurate, up-to-date information about inmate status, visitation rules, communication options, and available support services. This page provides complete, current details about Hawaii County Jail operations, programs, policies, and how to connect with loved ones inside.
Hawaii County Jail Inmate Lookup and Roster
Finding an inmate in Hawaii County Jail starts with using the official inmate lookup tool. This system helps families, attorneys, and concerned citizens confirm a person’s custody status quickly and accurately. The roster is updated daily and includes key details such as full name, booking date, charges, bond amount, court dates, and expected release information. Searches can be done by entering the inmate’s first and last name or their unique ID number. If no results appear, double-check spelling or try a partial name. The lookup tool is free and available 24/7 on the Hawaii Sheriff’s Department website.
How to Search for an Inmate Online
Go to the Hawaii Sheriff’s Department website and click the “Inmate Roster” section. Enter the person’s full legal name or inmate ID. Results show current custody status, housing location, and legal case progress. The system refreshes every 24 hours, so information is reliable and timely. For privacy reasons, some sensitive data may be limited, but essential details like charges and court schedules are always visible.
Offline Inmate Search Options
If internet access isn’t available, call the jail directly at (808) 961-8300. Staff can assist with locating an inmate during business hours. You’ll need the person’s full name and date of birth. Visiting the facility in person is also possible. Bring a valid photo ID and arrive during public hours. Staff at the front desk can help with basic inquiries, though detailed records may require a formal public records request.
Hawaii County Jail Booking Process and Mugshots
When someone is arrested in Hawaii County, they are brought to the jail for processing. The booking process includes fingerprinting, taking a mugshot, recording personal details, and conducting a health screening. Mugshots become part of the public record and are often used by law enforcement and courts. These photos help identify individuals and track criminal cases.
Requesting Mugshots from Hawaii County Jail
Mugshots can be requested through the Hawaii County Sheriff’s Office. Submit a written request with the inmate’s full name, date of birth, and booking date. There may be a small fee for processing. Requests can be mailed or dropped off at the jail. Note that mugshots remain public unless a court orders removal, which is rare and requires strong legal justification.
Privacy and Mugshot Removal
Some people worry about mugshots staying online after charges are dropped or dismissed. Hawaii does not have a statewide mugshot expungement law, but individuals can petition the court for removal under special circumstances. Legal aid organizations may assist with this process. Always consult an attorney before taking action.
Inmate Communication: Phone Calls, Mail, and Email
Staying connected with inmates is vital for emotional support and legal coordination. Hawaii County Jail offers several communication methods, each with specific rules to maintain security.
Phone Calls from Hawaii County Jail
Inmates can make outgoing calls to pre-approved numbers only. Calls are monitored and limited to 15–20 minutes. Families must set up a prepaid account through the jail’s phone service provider. Funds can be added online, by phone, or at kiosks in the jail lobby. Inmates cannot receive incoming calls. All calls are recorded and may be reviewed by staff.
Sending Mail to Inmates
Mail is allowed but must follow strict guidelines. Use plain white paper and standard envelopes. Do not include stickers, tape, Polaroids, or homemade drawings. Books and magazines must come directly from publishers or bookstores. Address mail clearly with the inmate’s full name, ID number, and the jail’s complete address. All mail is inspected before delivery.
Email and Electronic Messaging
The jail partners with a secure email platform that lets families send messages to inmates. Emails are screened for content and delivered within 24–48 hours. Inmates can reply using the same system. This option is faster than traditional mail and convenient for urgent communication.
Sending Money to Inmates at Hawaii County Jail
Inmates can receive funds to purchase commissary items, pay for phone calls, or cover medical co-pays. There are three safe ways to send money.
Online Deposits
Use the jail’s official commissary partner website to add money instantly. You’ll need the inmate’s name and ID number. Payments are processed immediately and appear in the account within minutes.
Kiosk Payments at the Jail
Visit the jail lobby and use the self-service kiosk. Accept cash, debit, or credit cards. Receipts are printed for your records. Kiosks are available during visitation hours.
Money Orders by Mail
Send a money order through the U.S. Postal Service. Make it payable to the inmate, not the jail. Include the inmate’s full name and ID number on the memo line. Do not send cash or personal checks—they will be returned.
Commissary Services and Purchasing Options
The commissary lets inmates buy snacks, hygiene products, writing supplies, and approved clothing. Orders are placed weekly and delivered to housing units. Funds must be in the inmate’s account before ordering. Popular items include instant coffee, toothpaste, socks, and envelopes. Prices are regulated to stay fair and affordable.
How to Add Funds to Commissary
Families can add money using the same methods as phone accounts: online, kiosk, or money order. Once funds are added, inmates can access them through the commissary system. Balances roll over each week, and unused funds remain until release.
Visitation Rules and Scheduling at Hawaii County Jail
Visitation helps maintain family bonds and supports rehabilitation. Hawaii County Jail offers both in-person and virtual visits.
In-Person Visitation Guidelines
All visits must be scheduled in advance. Call (808) 961-8300 or use the online portal. Visits occur Monday through Friday, 9 AM to 6 PM. Each visit lasts 30 minutes. Visitors must bring a valid photo ID and follow the dress code: no revealing clothes, hats, sunglasses, or offensive graphics. Security checks are required before entry.
Virtual Visitation Options
Video visits are available for those who can’t travel. Schedule through the jail’s website. Sessions last 20 minutes and use a secure platform. Both parties need a device with a camera and internet access. Virtual visits cost extra and must be paid in advance.
Special Visits and Restrictions
Minors must be accompanied by an adult. Only two visitors are allowed per session. If an inmate is in isolation or disciplinary status, visits may be denied. Always confirm eligibility before scheduling.
Healthcare and Mental Health Services
Hawaii County Jail provides medical and mental health care to all inmates. Upon arrival, each person gets a health screening. Routine check-ups, medications, dental care, and vision services are available. Mental health staff offer counseling, group therapy, and crisis intervention. Substance abuse programs include detox support and recovery planning.
Accessing Medical Care
Inmates can request medical attention at any time. Staff respond promptly to emergencies. Chronic conditions like diabetes or hypertension are managed with regular monitoring and medication. All care follows state health standards.
Mental Health and Counseling
Licensed counselors work with inmates dealing with anxiety, depression, trauma, or addiction. Programs focus on coping skills, anger management, and relapse prevention. Confidential sessions are offered weekly or as needed.
Rehabilitation and Education Programs
Hawaii County Jail offers programs to help inmates prepare for life after release. These include GED classes, vocational training, and life skills workshops.
Educational Opportunities
Inmates can earn a high school equivalency diploma through approved GED courses. Classes are held on-site with certified instructors. Completion improves job prospects and reduces recidivism.
Vocational and Job Training
Training programs teach practical skills like carpentry, plumbing, electrical work, and computer basics. Certificates are awarded upon completion. Some inmates participate in work release programs, allowing them to gain real-world experience while serving their sentence.
Substance Abuse and Recovery Support
Specialized programs address drug and alcohol addiction. Inmates receive counseling, attend 12-step meetings, and learn relapse prevention strategies. These services are free and confidential.
Bail, Release, and Legal Assistance
Bail allows eligible inmates to leave jail before trial by posting a set amount of money. The bail amount is decided by a judge based on the crime, flight risk, and criminal history.
How to Post Bail in Hawaii County
Contact the Booking Office at (808) 832-1777 to confirm the bail amount. Payment can be made in cash, by credit card, or through a licensed bail bondsman. Once paid, the inmate is released after processing. If bail is denied, the inmate remains in custody until trial.
Release Procedures
When an inmate is released, they receive their personal belongings and a release form. If released on bail, they must return for all court dates. Failure to appear can result in arrest and forfeiture of bail.
Legal Aid and Public Defender Services
Inmates who cannot afford an attorney can request a public defender. Applications are available at the jail or through the court. Legal aid organizations also offer free consultations and help with appeals or civil matters.
Facility Information, Security, and Staff
Hawaii County Jail is a medium-security facility with modern surveillance and monitoring systems. It houses approximately 300 inmates in dormitory-style units. Security includes 24/7 camera coverage, electronic tracking, and regular staff patrols. Inmates are classified by risk level to ensure appropriate housing and supervision.
Staff Directory and Contact Roles
The jail is managed by the Hawaii County Sheriff’s Office. Key contacts include the Warden, Medical Director, and Visitation Coordinator. For general inquiries, call (808) 961-8300. For medical concerns, ask to speak with the Health Services Administrator.
COVID-19 Updates and Health Protocols
During health emergencies, the jail follows CDC and state guidelines. Masking, testing, and isolation protocols may be enforced. Visitation could be restricted during outbreaks. Current policies are posted on the official website.
Overcrowding, Reform, and Community Impact
Like many jails, Hawaii County Jail faces challenges with overcrowding. Efforts to reduce population include pretrial diversion, mental health courts, and expanded release programs. Community partnerships support reentry services, job placement, and housing assistance. Reform initiatives focus on fairness, transparency, and reducing repeat offenses.
Contact Information and Location
For questions, visits, or records requests, use the following details:
Official Name: Hawaii Community Correctional Center
Address: 55-1205 E. Puainako St, Hilo, HI 96720
Phone: (808) 961-8300
Website: http://www.hawaiisheriff.com
Visitation Hours: Monday–Friday, 9 AM–6 PM
Frequently Asked Questions
Common questions about Hawaii County Jail are answered below to help families, legal professionals, and community members get accurate, timely information. These responses cover inmate lookup, visitation, communication, and support services based on current policies and procedures.
How do I find out if someone is in Hawaii County Jail?
Use the online inmate lookup tool on the Hawaii Sheriff’s Department website. Enter the person’s full name or inmate ID number. The roster shows current inmates, booking dates, charges, and court information. If no results appear, call (808) 961-8300 for assistance. You can also visit the jail in person with a valid ID. The roster updates daily, so information is reliable. Always verify spelling when searching by name. Partial names or nicknames may not return results. For legal cases, check with the Hawaii Judiciary’s public access system for court records.
Can I visit an inmate at Hawaii County Jail?
Yes, but visits must be scheduled in advance. Call (808) 961-8300 or use the online portal. In-person visits are Monday through Friday, 9 AM to 6 PM, and last 30 minutes. Virtual video visits are also available for a fee. Visitors need a valid photo ID and must follow the dress code—no hats, sunglasses, or revealing clothing. Only two visitors are allowed per session. Minors must be with an adult. If the inmate is in isolation, visits may be denied. Always confirm eligibility before arriving.
How do I send money to an inmate?
You can send money online through the jail’s commissary partner, use the kiosk in the jail lobby, or mail a money order. Online deposits are instant. Kiosks accept cash, debit, or credit cards. Money orders must be payable to the inmate and include their ID number. Do not send cash or personal checks. Funds appear in the account within minutes for online and kiosk payments. Mailed money orders take 3–5 days. The inmate can use the money for commissary, phone calls, or medical co-pays.
What programs does Hawaii County Jail offer for rehabilitation?
The jail provides GED classes, vocational training in carpentry and plumbing, and substance abuse counseling. Mental health services include individual and group therapy. Work release programs allow eligible inmates to work in the community while serving their sentence. These programs aim to reduce recidivism and support successful reintegration. Participation is voluntary and based on behavior and eligibility. Certificates are awarded upon completion, which can help with future employment.
How do I request a mugshot from Hawaii County Jail?
Submit a written request to the Hawaii County Sheriff’s Office with the inmate’s full name, date of birth, and booking date. Include your contact information and a small processing fee. Mail or drop off the request at the jail. Mugshots are public records but may take time to process. Note that removal of mugshots is rare and usually requires a court order. Legal aid groups may assist if charges were dismissed or expunged.
What are the phone call rules for inmates?
Inmates can only make outgoing calls to pre-approved numbers. Calls are limited to 15–20 minutes and are monitored. Families must set up a prepaid account through the jail’s phone service. Add funds online, by phone, or at the lobby kiosk. Inmates cannot receive calls. All calls are recorded and may be reviewed for security. Phone numbers must be approved before use. International calls are not allowed.
How do I post bail for someone in Hawaii County Jail?
Call the Booking Office at (808) 832-1777 to confirm the bail amount. Pay in cash, by credit card, or through a licensed bail bondsman. Payment can be made at the jail or online. Once paid, the inmate is released after processing. If using a bondsman, they typically charge 10–15% of the bail amount. The inmate must return for all court dates. Failure to appear results in arrest and loss of bail funds.